JUNE 26, 2001 THE GRENOBLE TOURISM OFFICE OBTAINED THE N.F. SERVICE CERTIFICATION

NF TOURISM OFFICE AND TOURIST INFORMATION OFFICE RECEPTION AND INFORMATION SERVICE
Certified by AFNOR CERTIFICATION
Compliant with NF X 50-730 standards


AFNOR CERTIFICATION
11, rue Francis de Pressensé
93571 La Plaine Saint-Denis Cedex

AFNOR Certification

This label guarantees that AFNOR CERTIFICATION monitors the following points in this Tourism Office :
- An easy approach
- Visitor reception on site, by phone, and by mail.
- The installation of the facilities.
- Information made available to the public.
- Staff availability and competency.
- Visitor satisfaction management.

Quality procedure

PRESENTATION OF THE GRENOBLE TOURISM OFFICE'S QUALITY PROCEDURE
The Grenoble Tourism Office obtained its fourth star in December 1999 thanks to its dynamic team and fully strives to provide quality service to its visitors.

The Grenoble Tourism Office in a few numbers :
- 110 000 French and foreign visitors each year.
- 27 000 phone calls per year.
- 300 000 documents published each year

Documents available at the reception area for :
- 321 French cities
- 60 foreign countries
- 132 ski resorts in France.
As well as information on all the French departments and regions.

HISTORY

The reception service of the Grenoble Tourism Office is evaluated by AFNOR Certification and is deemed compliant with all the standards of the NF Service brand.
26 juin 2001 : Following the audit carried out by AFNOR, the Grenoble Tourism Office obtained the following certification :

NF TOURISM OFFICE AND TOURIST INFORMATION OFFICE RECEPTION AND INFORMATION SERVICE

Today, the Grenoble Tourism Office :
-the first certified Tourism Office in the Isère department.
-the second certified Tourism Office in the Rhone-Alps region after Le Grand Lyon.
-the twenty-third certified Tourism Office (out of 77 total).

Aujourd'hui, l'Office de Tourisme de Grenoble :
- le premier Office de Tourisme certifié dans le département de l' Isère.
- le deuxième Office de Tourisme certifié dans la région Rhône-Alpes après Le Grand Lyon.
- le vingt-troisième Office de Tourisme certifié en France sur 77.

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